Refund Policy

1. Try before you pay

GimbalPilot has a 7-day free trial inside the app — no card needed. The trial is the full app, not a demo, precisely so you can connect your own gimbal, camera and capture device and confirm they work before any money changes hands. Please use it for that: it is the best refund policy we could design, because it means you rarely need one.

2. The beta promise

GimbalPilot is in public beta and talks to your gimbal over an unofficial, reverse-engineered Bluetooth protocol. We are upfront about what that means, so we back it with a promise:

• If your hardware turns out to be incompatible with GimbalPilot, or
• a DJI or Sony firmware update permanently breaks core functionality of the app,

we refund the current billing period when you cancel. Just email hello@gimbalpilot.com — no forms, no hoops. Tell us what hardware you have and what went wrong; that helps us fix it for the next person too.

3. EU 14-day withdrawal right

We are a Swedish seller, and if you are a consumer in the EU or EEA you have a statutory right to withdraw from a purchase of digital services within 14 days. We honor this for your first purchase of a GimbalPilot subscription: email us within 14 days of that first payment and we refund it, no questions asked.

4. Cancelling your subscription

You can cancel anytime, yourself:

1. Go to gimbalpilot.com/account.
2. Open the Stripe billing portal and click cancel.

Cancellation takes effect at the end of your current billing period — you keep full access until then, and there are no further charges after that. We do not bill partial months after a cancellation; a normal cancellation simply runs out the month you already paid for (the refund cases above are the exception).

5. How refunds are paid

Refunds are issued through Stripe, our payment processor, back to the original payment method. Once we confirm a refund by email, it typically appears on your statement within 5–10 business days, depending on your bank.

6. Contact

Every refund and every question goes through one address: hello@gimbalpilot.com. A human reads it — include the email you subscribed with (or your license key) so we can find your subscription quickly.